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Questions about foam, sizing or our ranges? Browse the FAQs below or send us a message — we will get back to you.
Frequently Asked Questions
What is Luxe Komfort?
Luxe Komfort is a UK family business — we manufacture and supply high-density foam for upholstery, garden seating, mattress toppers, nursery mattresses and made-to-measure berths. Luxe Komfort is a registered trademark of Safa Lancashire Ltd (Company No. 13544440). When you choose us, you support independent, local manufacturing — and a team that stands behind every order.
Do you accept returns?
We offer a 30-day returns policy on eligible items. Full details are on our policy pages — open About us in the menu and select the relevant returns or refund link.
How can I contact you?
Use the chat tab at the bottom right of this page — click Chat with us, leave your message, and our team will reply as soon as we can.
Can you provide a special size or custom foam cut?
Yes. We list bracket sizes for foam cuts and many made-to-measure lines on the website. Select the closest bracket size and add cut instructions at checkout if you need a shorter dimension. For sizes not listed, contact us with your measurements and we will help you order or provide a quote.
Can we return made to order products?
Orders made on special request can not be returned or exchanged unless product delivered is not what you have ordered, or if delivered damaged or defective or not as described
Do you sell adult mattress sizes and toppers?
Yes — we stock memory foam mattress toppers in standard UK bed sizes. Our nursery range covers Moses basket, crib and cot bed sizes. Caravan and campervan mattresses are launching soon; contact us to register interest or discuss berth sizes.